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* To manage many stages of communications for targeted customer with all the related parties for the purpose of making campaign effectively implemented.
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* Managing the day to day operational relationship with parties to ensure that data feeds, creative and sales approach are executed on time and in budget.
* Ensure that the targeting of customer communications benefit from the highest levels of data hygiene and accuracy of targeting.
* Ensuring a high quality of decision making around the compromises necessary in order to execute selections to tight schedules whilst still ensuring a low incidence of selection errors.
* Detailing errors made in campaign execution and the fixes/quality solutions to be implemented to ensure that they do not happen again.
* Planned and actual timings for key events in the execution process.
* Ensure that targeted customer communication systems are maintained and developed to support Cigna¡¯s current and developing requirements for customer communications.
* Ensure that all Cigna¡¯s customer contact point systems are properly designed and supported for specific program.
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* Experience of the operation of large and complex databases/communications systems.
* Experience in a direct marketing/database marketing/customer relationship marketing environment.
* Understanding of how the business risks inherent in the management of data to support targeted customer communications can be minimized.
* Project management experience preferred.
* Minimum experiences of 4~5 years in implementing marketing programs
* Familiar to the process of sales, service and profit analysis
* Good at numeric analysis of performance and strategic analysis of incremental performance